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LIB 102 - Introduction to Reference & Information Services: Home

Course Updates

This LibGuide supports students in LIB 102 - Introduction to Reference and Information Services.

Professor Sheldon's students: Click on the appropriate tab above to access weekly updates regarding class content and assignments.


The textbook required for this class is Reference and Information Services: An Introduction by Kay Ann Cassell & Uma Hiremath (3rd ed., ALA Neal-Schuman, 2012, ISBN 978-1-55570-859-7).  Purchase it at the PCC Bookstore

Calendar Updates

For Wed., 4/27

  • Before Mon., 4/25 at 12 noon -> Complete one-question quick survey (link here)
  • Open and print both documents posted in the box on Week 14 labeled "This Week's Documents." Review the Mock Job Post and write a list of your qualifications (knowledge, skills, and abilities) for the job. Also complete and print the Mock Job Questionnaire. Bring both--your list of qualifications and the completed questionnaire--to class on 4/27.
  • Remember: It's your last chance to earn extra credit by attending an MLA workshop this week. Workshops are on 4/21 and 4/26. See "Extra Credit Opportunity" box on Week 14 for more info.

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For Wed., 4/20

READ

  • Cassell & Hiremath, Chap. 18
  • Jennerich's "Handling Complaints" (linked on Week 13)

DUE

  • Print the Guided Reading questions (linked on Week 13) and note your answers to them as you finish this week's assigned reading -- Chapter 18 in the Casell & Hiremath textbook. Be prepared to share your answers in class on 4/20.

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For Wed., 4/13

  • Course Project--Reflective Report due on 4/13.
    NO WORK ACCEPTED BY E-MAIL OR LATE.
  • Extra credit opportunity: Attend one MLA workshop and submit yellow completion form to Sheldon. One on 4/7, one on 4/12. Click here for more info. 

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For Wed., 4/6

READ:

  • Jacobson & Sutton - "Reference Services for Special Populations" (PDF link in box on Week 11)

DUE:

  • Special Populations Exercise (linked on Week 11), completed using your choice of one of the seven populations covered in Jacobson & Sutton's chapter:
    • Non-English speakers
    • Illiterate/Low-literacy adults
    • Physically disabled (visually-, hearing-, or mobility-impaired)
    • Developmentally disabled
    • Children
    • Young Adults
    • Elderly
  • Work on Course Project [Due 4/13]:
    • Draft your answer to the Secret Researcher Question (no more than one page). Include in-text citations to the source/s for your answers.
    • Create a draft list of Works Cited in which you provide the full citation information for the sources you refered to in locating your answer. Also include on your Works Cited list a citation for the RUSA Guidelines web page, with everything formatted in correct MLA format.
    • Bring the draft of your Answer and your Works Cited list to class on 4/6

  • Extra credit opportunity: Attend an MLA Format Workshop - first one scheduled on Thur., 4/7. See box in Week 11 for more information.

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For Wed., 3/30

READ:

  •  Pp. 25-26 in Cassell & Hiremath textbook

DUE:

  • Digital Reference Exercise (link on Week 10)

    • Locate, print, and read one article from a respected newspaper, magazine, or scholarly journal regarding digital reference in libraries. Suggested key terms are librar* AND digital reference, virtual reference, instant messages, instant messaging, chat reference, text messages, text messaging, or SMS.

    • Pose Secret Researcher question via Shatford's 24/7 Librarian Chat and complete interview. Print transcript of interview that will be e-mailed to you.

    • Finish worksheet AFTER completing both of the above. Staple to completed worksheet the transcript for your QuestionPoint (Librarian chat) interview.
       
  • Work on Course Project [Due 4/13]. Begin to write the answer to your Secret Researcher Question, using in-text citations and a list of the resources where you found the answer(s)--your draft "Works Cited" page--formatted properly according to MLA citation rules. Bring the written answer and your list of Works Cited to class on 4/6.

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For Wed., 3/23

  • Secret Researcher Project - Form for third library visit due 3/23.
    Remember: In the final write-up for this project, you must provide an answer to your question and cite one or two sources regarding where you found the answer/s--including the source's title, author, and page number. So do your best to locate answers!
  • Presentations on Library Visit #3 by the following students. Please email to Sheldon slides/links before 3pm on Wed., 3/23.
    • Antonio
    • Diana
    • Emmanuel
    • JB
    • Joe
    • Linh
    • Katie
    • Karla
    • Rory

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No class on Wed., 3/9! Enjoy Spring Break!

For Wed., 3/16

  • Complete Scavenger Hunt, Part 3.
    • Similar to last week's homework: Familiarize yourself with the new reference source assigned to you, and post to Canvas Assignment page your two suggested Scavenger Hunt Questions before Tue., 3/15, at 10pm. Bring to class on 3/16 the resource you were assigned to work with!
  • Continue Course Project: Completed form for third library visit due on 3/23.

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For Wed., 3/2

  • Complete Reference Scavenger Hunt, Part 2.
    • Follow instructions on individual handout, and post to Canvas Assignment page your two suggested Scavenger Hunt Questions before Tue., 3/1, at 10pm. Bring to next week's class the resource you were assigned to work with!
  • Review for Midterm Exam on 3/2.
  • Questions? Concerns? Want to hang out? Visit Sheldon during her office hours, next Mon., 2/29, from 2-4pm in LB313.
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For Wed., 2/24
 
DUE:
  • Reference Scavenger Hunt, Part I
    Posted on the Canvas page for our course under Assignments:
    https://pcc.instructure.com/courses/1032929/assignments/7294960
  • Secret Researcher Project - Form for second library visit due 2/24.
  • Presentations on Library Visit #2 by the following students. Please email to Sheldon slides/links before 3pm on Wed., 2/24.
    • Alondra
    • Amy
    • Anabel
    • Carmen
    • Jackie
    • Larry
    • Laura
    • Stephanie

NOTE:
Midterm Exam delivered in class on 3/2.

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For Wed., 2/10

READ:

  • Cassell & Hiremath, Chap. 5, pp. 73-96
  • "Wikipedia: Friend or Foe?" by West & Williamson (linked on Week 5)

DUE:

  • Encyclopedia Comparison Exercise (linked on Week 5)
  • Continue Course Project: Second library visited and form completed before 2/24

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For Wed., 2/3

READ:

  • Ford, Chap. 5, pp.47-54 (PDF link on Week 3 in "This Week's Documents" box)

DUE:

  • OPAC Exercise - Searching Library Catalogs (link on Week 3)
  • Secret Researcher Project
    • Form for first library visit due 2/3 from all students
    • Presentations on 2/3 by the following students. If you will use presentation slides, email them to Sheldon before 3pm on 2/3.
      • Daisy
      • George
      • James
      • Jessica
      • Kristy
      • Lori
      • Mel
      • Michelle
      • Miguel

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For Wed., 1/27

READ / WATCH:

DUE:

  • Finish one column of the Evaluating the Quality of Information worksheet (linked on Week 2), reviewing the website assigned to you by Sheldon (also linked on Week 2).
  • Boolean Logic Exercise (on Week 2).
  • Your question for the Secret Researcher Project, emailed to Sheldon before 9pm on Fri., 1/22, then approved by Sheldon before 3pm on 1/27. After you email your question to Sheldon, watch for her response; it may take a bit of correspondence before you receive the email that says "Question approved!"
    Print the email from Sheldon that says "QUESTION APPROVED" and bring it to class on 1/27.
  • AFTER you get "Question approved" email from Sheldon, then begin Course Project: Visit one library and complete project form, due on 2/3/16. Pose the question using the exact wording that gets approved.

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For Wed., 1/20

READ:

DUE:

  • Complete Entry Inventory (link at left)
  • Print the Guided Reading questions (linked on Week 1) and note your answers to them as you finish this week's assigned reading - Chapter 2 in the Casell & Hiremath textbook. Be prepared to share your answers in class on 1/20.
  • Print RUSA's Guidelines (link above) and highlight or star what you believe to be the 5 most important behaviors for a successful reference interchange. Be prepared to share your choices and your reasoning in class on 1/20.
  • Consider the question you'd like to work with for the Secret Researcher Project (guidelines and sample questions at left). You must e-mail Sheldon your proposed question for approval before 9pm on 1/22.
 

 

 

Contact information

Christina Sheldon
casheldon@pasadena.edu